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  Title Copies
Fizz: Harness the Power of Word of Mouth Marketing to Drive Brand Growth 
Edition: 1 
Year: 2014 
ISBN: 0071835741 
ISBN 13: 9780071835749 
Develop Products In Half the Time (Competitive Manufacturing Series) 
Edition: 1991 First Edition 
Year: 1991 
ISBN: 0442002432 
ISBN 13: 9780442002435 
ProacHF 5415.153. S653tive Risk Management: Controlling Uncertainty in Product Development 
Edition: 1 
Year: 2002 
ISBN: 1563272652 
ISBN 13: 9781563272653 
The Service Profit Chain 
Edition: First Edition 
Year: 1997 
ISBN: 0684832569 
ISBN 13: 9780684832562 
Strategic Customer Care: An Evolutionary Approach to Increasing Customer Value and Profitability 
Edition: 1 
Year: 2000 
ISBN: 0471643424 
ISBN 13: 9780471643425 
Designing and Managing the Supply Chain: Concepts, Strategies, and Cases w/CD-ROM Package 
Edition: Book plus CD-Rom 
Year: 1999 
ISBN: 0072357568 
ISBN 13: 9780072357561 
HBR's 10 Must Reads on Change Management (including featured article Leading Change, by John P. Kotter) 
Edition: 1 
Year: 2011 
ISBN: 1422158004 
ISBN 13: 9781422158005 
Call No: HD 58.8 H39 2011 
Operations Management: An Integrated Approach 
Edition: 2 
Year: 2004 
ISBN: 0471347248 
ISBN 13: 9780471347248 
Call No: TS 155.R375 2005 
Hoshin Kanri: Policy Deployment for Successful TQM 
Edition: 1 
Year: 1991 
ISBN: 0915299577 
ISBN 13: 9780915299577 
Business Process Improvement: The Breakthrough Strategy for Total Quality, Productivity, and Competitiveness 
Edition: 1 
Year: 1991 
ISBN: 0070267685 
ISBN 13: 9780070267688 
Call No: TS 156.H338 1991 
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