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  Title Copies
The Service Profit Chain 
Edition: First Edition 
Year: 1997 
ISBN: 0684832569 
ISBN 13: 9780684832562 
 1 
22 Immutable Laws of Marketing: Violate Them at Your Own Risk 
Edition: 1st 
Year: 1993 
ISBN: 088730592X 
ISBN 13: 9780887305924 
 1 
Knowledge-Based Marketing: The 21st Century Competitive Edge 
Edition: 1 
Year: 2004 
ISBN: 1412900034 
ISBN 13: 9781412900034 
 1 
Ama Complete Guide to Small Business Marketing 
Year: 1992 
ISBN: 0844235903 
ISBN 13: 9780844235905 
 1 
The Hidden Agenda: A Proven Way to Win Business and Create a Following 
Edition: 1 
Year: 2012 
 1 
The Loyalty Effect: The Hidden Force Behind Growth, Profits, and Lasting Value 
Year: 1996 
ISBN: 0875844480 
ISBN 13: 9780875844480 
 1 
Designing and Managing the Supply Chain: Concepts, Strategies, and Cases w/CD-ROM Package 
Edition: Book plus CD-Rom 
Year: 1999 
ISBN: 0072357568 
ISBN 13: 9780072357561 
 1 
Blogging for Business: Everything You Need to Know and Why You Should Care 
Year: 2006 
ISBN: 1419536451 
ISBN 13: 9781419536458 
 1 
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