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  Title Copies
Knowledge-Based Marketing: The 21st Century Competitive Edge 
Edition: 1 
Year: 2004 
ISBN: 1412900034 
ISBN 13: 9781412900034 
Managing the Design Factory 
Edition: 1st ed 
Year: 1997 
ISBN: 0684839911 
ISBN 13: 9780684839912 
Call No: TS 170.R45 1997 
MARKETING IMAGINATION NEW EXPANDED EDITION 
Edition: Expanded 
Year: 1986 
ISBN: 0029191807 
ISBN 13: 9780029191804 
Strategic Customer Care: An Evolutionary Approach to Increasing Customer Value and Profitability 
Edition: 1 
Year: 2000 
ISBN: 0471643424 
ISBN 13: 9780471643425 
The Hidden Agenda: A Proven Way to Win Business and Create a Following 
Edition: 1 
Year: 2012 
The Loyalty Effect: The Hidden Force Behind Growth, Profits, and Lasting Value 
Year: 1996 
ISBN: 0875844480 
ISBN 13: 9780875844480 
The New Solution Selling: The Revolutionary Sales Process That is Changing the Way People Sell 
Edition: 2 
Year: 2003 
ISBN: 0071435395 
ISBN 13: 9780071435390 
The Service Profit Chain 
Edition: First Edition 
Year: 1997 
ISBN: 0684832569 
ISBN 13: 9780684832562 
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